Frequently asked questions

Orders are processed within 1–2 business days and shipping takes 2–4 business days with Royal Mail — in total your order is typically with you in 3–6 business days.

Nothing — delivery is free on every order across the United Kingdom, with no minimum order value.

Yes — you can cancel free of charge within 12 hours of placing your order. Email contact@tressull.shop with your order number.

You have 14 days from delivery to return any item. Returns are free — a prepaid return label is included in every package, so you never pay return postage.

Refunds are processed within 5 business days of your return arriving at our warehouse, to your original payment method.

Yes, exchanges are accepted — and there is no restocking fee on returns or exchanges.

Visa, Mastercard and American Express. All payments are processed over an encrypted connection.

A 2-year warranty applies to our products, as set out in our Terms of Service. Your statutory rights as a UK consumer are unaffected.

Email contact@tressull.shop or call +44 7757 981468, Monday–Friday, 8:00 am – 11:00 pm (Saturday closed). We reply within 24 hours.