Shipping Policy

Where We Ship

We ship to the United Kingdom.

Order Processing

Orders are picked, packed and dispatched within 1–2 business days of payment clearing. Orders placed at weekends or on public holidays are processed on the next working day.

Delivery Options

Service	Estimated delivery	Cost
Standard delivery (Royal Mail)	2–4 business days	FREE
Large or heavy items (courier or pallet delivery)	4–8 business days	FREE

Total time from order to delivery is typically 3–6 business days for Royal Mail parcels, and 5–10 business days for large or heavy items such as BBQs, sheds and generators.

Delivery estimates are given in working days and run from dispatch, in addition to the processing time above.

Order Status & Tracking

Once your order has been dispatched you will receive an email containing a tracking number and a link to follow your parcel. Please allow up to 24 hours for the carrier’s tracking to update after dispatch.

Delays

In rare cases — high order volumes, public holidays, or adverse weather — deliveries may take longer than estimated. We will email you promptly if this affects your order.

Missing Parcels

If your order has not arrived within the estimated delivery time, contact contact@tressull.shop. We will open an enquiry with the carrier and either replace the order or refund you in full. Under the Consumer Contracts Regulations 2013 the goods remain our responsibility until they are delivered to you.

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, contact us within 14 days at contact@tressull.shop with photographs so we can resolve it quickly.

Incorrect Addresses

Please check your delivery address carefully before completing checkout. We can amend an address within 12 hours of ordering. Parcels returned to us because of an incorrect or incomplete address will need to be re-sent at additional cost.

Duties and Taxes

All prices include VAT where applicable.

Contact

For any question about your delivery:
Email: contact@tressull.shop
Phone: +44 7757 981468